Privacy Policy

Privacy Policy

Last updated: 20 October 2026

MODUVO ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit moduvo.com.au, make a purchase, or otherwise interact with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

MODUVO
ABN: 88 691 319 409
Moorabbin VIC, Australia
Email: sales@moduvo.com.au

What information we collect

We may collect the following types of personal information:

• Contact details — name, billing and delivery address, phone number, email address.
• Order and payment details — items purchased, order history, transaction amounts. Card payments are processed by Stripe: your card details go straight to Stripe and are never received or stored by us or this website. Invoiced payments are handled by the payment provider named on the invoice.
• Account information — if you create an account, your username, password (encrypted), preferences and any addresses you save.
• Communications — any messages, support enquiries or feedback you send us.
• Device and usage information — IP address, browser type, pages viewed, referring URL and similar information collected automatically as you use the site, including through cookies and similar technologies.

How we collect it

We collect personal information directly from you (e.g. when you place an order, create an account, or contact us), automatically through cookies and analytics on the site, and from service providers who help us run the business (our website host, payment providers, couriers and email providers).

How we use your information

We use personal information to:

• process and fulfil your orders, including arranging delivery;
• communicate with you about your order, account, or enquiries;
• provide customer support and handle returns or warranty claims;
• improve our website, products and services;
• send marketing communications where you have opted in (you can unsubscribe at any time using the link in any marketing email);
• detect and prevent fraud or misuse; and
• comply with legal obligations.

Who we share it with

We do not sell your personal information. We share it only with third parties who help us run the business, including:

• the provider that hosts this website;
• payment providers, including Stripe for card payments at checkout, to collect payment for an order;
• shipping carriers for delivery of your order;
• email and marketing service providers for transactional and (where you have opted in) marketing emails;
• analytics providers (e.g. Google Analytics) to help us understand how the site is used;
• professional advisers (e.g. lawyers, accountants) where reasonably necessary; and
• government or regulatory bodies where required by law.

Some of these providers may be based outside Australia. Where information is transferred overseas, we take reasonable steps to ensure your information is handled in line with the APPs.

Cookies

Our site uses cookies and similar technologies to remember your preferences, keep you logged in, analyse site usage, and (where you consent) deliver targeted advertising. You can disable cookies in your browser, but some site features may not work properly without them.

Marketing

We may send you marketing emails about new products, offers and updates. You can opt out at any time by using the unsubscribe link in any marketing email, or by contacting us at sales@moduvo.com.au.

How we store and protect your information

We hold personal information in our own business systems and with the providers named above, which use industry-standard security including encryption in transit (HTTPS). We restrict access to personal information to those who need it to perform their role.

We retain personal information only for as long as we need it for the purposes set out above, or as required by law (for example, tax and accounting records).

Your rights — access, correction and complaints

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you;
• Correct it if it is inaccurate or out of date; and
• Complain if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, contact us at sales@moduvo.com.au. We will respond within a reasonable time, generally within 30 days.

If you are not satisfied with how we handle your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Children's privacy

Our site is not directed to children under 16 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The current version, with its "Last updated" date, is always available on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information:

MODUVO
Email: sales@moduvo.com.au
Moorabbin VIC, Australia