Shipping Policy

Shipping Policy

Last updated: 20 October 2026

MODUVO delivers Australia-wide from Moorabbin, Victoria. This policy explains our processing times, delivery estimates, costs and what happens if something goes wrong in transit.

Order processing

Cabinets, wardrobe packages and wardrobe inserts are assembled by us in Moorabbin before they ship, and inserts and custom sizes are made to your measurements, so they are built to order. We email you the expected dispatch date after your order is placed. If we cannot dispatch within a reasonable time, we will tell you, and you can cancel for a full refund.

Hardware we hold in stock is usually dispatched within 1–2 business days of payment. Orders placed on weekends or Victorian public holidays are processed on the next business day.

Once your order is dispatched, you'll receive a confirmation email with a tracking number. Assembled cabinets and wardrobes may be sent on a separate consignment from smaller hardware items in the same order.

Delivery times and costs

Delivery is not included in the price you pay at checkout. It depends on your address and the size of the order, so once we have your address we quote it and send you an invoice for it before anything is dispatched. When you send your cart through for a quote instead, the delivery cost is set out on the same invoice as the goods.

Estimated transit times after dispatch:

Destination	Standard transit (business days)
Melbourne metro	1–3
Victoria (regional)	2–5
Sydney, Adelaide, Canberra metro	2–5
Brisbane metro	3–6
Perth, Hobart metro	5–10
Darwin, Northern Territory, remote WA/QLD	7–14

These are estimates provided by our carriers and are not guaranteed. Delivery to remote areas, during peak periods (e.g. Christmas), or during carrier disruptions may take longer.

Delivery

Most shipments are sent via courier and require a signature on delivery. If no one is home, the carrier will either leave a calling card with redelivery instructions or take the parcel to the nearest depot, depending on the carrier and the item.

Cabinets and wardrobes arrive assembled, so they are large and heavy. They are typically delivered kerbside only — the driver is not required to bring the item inside or upstairs. Please make sure someone is available to receive and move the item, and check that it will fit through the doorways, hallways and stairs on the way to where it is going.

Please ensure the delivery address you provide is correct and accessible. If a delivery fails because the address is incorrect or no one was available to receive a signature-required item, additional redelivery fees may apply.

Damaged or missing items

We take care to package items well, but if your order arrives damaged or is missing items:

• If the outer packaging is visibly damaged, take photos before opening if possible, and note the damage with the courier on the delivery docket where you can.
• Contact us at sales@moduvo.com.au with your order number and photos of the damage — ideally within 14 days of delivery, so we can claim against the carrier quickly. Telling us later does not take away your rights under the Australian Consumer Law.

We'll arrange a replacement or refund as set out in our Refund & Returns Policy.

Lost shipments

If your tracking has not updated for more than 5 business days, please contact us and we will lodge an investigation with the carrier. If a parcel is confirmed lost in transit, we will resend the order at no additional cost, or refund you in full if the item is no longer available.

Risk and title

Risk in the goods passes to you on delivery. Title in the goods passes to you when we have received cleared payment in full.

International shipping

We currently only ship within Australia. If you are based overseas and would like to enquire about a bulk or freight-forwarded order, please contact sales@moduvo.com.au.

Contact

For any shipping queries, please contact:

MODUVO
Email: sales@moduvo.com.au
Moorabbin VIC, Australia
ABN: 88 691 319 409